FREE DELIVERY applies for all orders over $80 (excluding sale soft boards).
*For orders under $80 a $5.95 delivery charge will apply.
Generally we will ship all fins, leg ropes, grips and smaller items by Australia Post Express.
Heavier bulky items like large board covers & luggage are shipped by Direct Freight Express.
All deliveries are fully insured against damage.
We offer Free Express Post delivery as standard (& for no additional charge) on all small items (fins, leg ropes, grips etc).
Once shipped, orders in Metro areas should be received the next business day. This service takes 2-3 business days to most other areas.
Once your order is dispatched you will receive an email with your tracking number and details on how to track your delivery.
No Signature Required For Small Items (fins, grips, accessories etc):
As part of Australia Post 'Delivery Choices' we now offer Safe Drop on all small item deliveries.
This means that if there is no one present to sign for your delivery it will be left in a safe place eg: car port, front porch (this location must not be too visible from the road & be out of the weather).
How Safe Drop Works:
1. When you receive your Tracking Email there will be a link asking if you would like to activate Safe Drop.
2. You will be directed to the Australia Post website where you can nominate your Safe Drop location.
3. If there is no one available to sign for your parcel, it will be left in your Safe Drop location.
...it's as simple as that!
If you have not selected Safe Drop & no one is available to sign for your order, a card will be left and the order will be re-directed to the nearest Australia Post location. You are then responsible for collecting the parcel (you will be required to show photo ID).
No Signature Required For Bulky items (Board covers & luggage):
For these larger & more expensive items we prefer someone to be available & home on delivery, however a signature is not required
If no one is available to accept your order, it will be left in a safe place on your property. If no safe place can be found to leave your order, a card will be left and the order will be re-directed to the nearest Direct Freight Express depot/location. You are then responsible for collecting the parcel (you will be required to show photo ID).
We can deliver these items to your work place if they are happy to receive the delivery. If using a work address please put the business name in the shipping details at checkout.
Yes, we can deliver all small items (fins, leashes, tail pads etc) to Australia Post Parcel Lockers so that you can collect after hours. Australia Post will then send you an email or SMS when your item is ready for pickup.
We can also deliver small items to Post Offices and PO Boxes. This is very quick and simple to arrange.
Full details: Australia Post: Collect At Post
All FCS deliveries have a unique tracking number and link which will be emailed to you when the order is dispatched. Delivery progress can then be tracked either via the Direct Freight Express or Australia Post website. Australia Post also allow you to sign up for email or SMS updates on your deliveries progress.
Small Items (fins, leashes, tail pads etc): In most cases, once shipped, orders in Metro areas should be received the next business day. For other areas please allow 2-3 days.
Large Items (board covers, luggage): We will endeavor to have your product delivered as fast as possible. Delivery times vary depending on your location but generally allow 3-5 days business days from receipt of dispatch confirmation to be sure.